Telehealth Privacy Policy

Effective Date: August 8, 2025

My Sweet Health, LLC (“we,” “our,” “us”) values your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (mysweethealth.com) and telemedicine services.

1. Information We Collect

When you visit our website or use our services, we may collect the following types of information:

• Personal Information: Name, date of birth, email, phone number, address.
• Health Information: Medical history, symptoms, lab results, and other information you share during your telemedicine visit.
• Payment Information: Credit/debit card details or other payment data for self-pay visits.
• Technical Information: IP address, browser type, device information, and usage data when you access our site.
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2. How We Use Your Information

We may use your information to:

• Provide and manage telemedicine services.
• Communicate with you about your appointments, treatment, and support inquiries.
• Process payments for services rendered.
• Maintain medical records in compliance with applicable laws.
• Improve our website, services, and patient experience.

3. How We Protect Your Information

We follow HIPAA-compliant security practices to protect your health information, including encryption, secure storage, and access controls. Only authorized personnel have access to your medical records.

4. Sharing Your Information

We do not sell your personal or health information. We may share your information only in the following cases:

• With healthcare providers directly involved in your care.
• With pharmacies, labs, or imaging centers as needed for your treatment.
• When required by law (e.g., court orders, public health reporting).
• With third-party service providers who assist us in operating our services, under strict confidentiality agreements.

5. Use of Cookies and Tracking

Our website may use cookies or similar technologies to improve your browsing experience. You can disable cookies in your browser settings, but some site features may not function properly.

6. Your Rights

You have the right to:

• Access and obtain a copy of your medical records.
• Request corrections to your records.
• Request restrictions on certain uses or disclosures of your health information.
• Receive an accounting of disclosures.
• File a complaint if you believe your privacy rights have been violated.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Children's Privacy

Our services are for adults ages 18 and older. We do not knowingly collect information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or our practices, contact us:

📧 info@mysweethealth.com
📞 (689) 210-8293
📍 Serving patients located in Florida via secure telehealth